Accessible Facilities Venue Information

discounts: available for all disabled people and their companions.

limited mobility: All of row O (especially O1, O2, O13 and O14) in the Stalls have very good leg room.

access description: 8cm step into the foyer through swing double doors. Box Office counter on the left. 22 steps down from foyer to Stalls, 12 up to the Dress Circle, with 2 steps between rows in the auditorium. 35 steps up to the Upper Circle and 75 to the Balcony. Handrails on both sides of the staircases. Stairlift to stalls access through double doors to the left of the upper circle entrance on Shaftesbury Avenue. Stairlift or 12 steps down to the stalls. Theatre open 30min before the start of the performance.

hearing impaired: Sennheiser infra-red system with limited number of head sets available. Avoid front 3 rows of Stalls. Deposit required.

guide dogs policy: Guide dogs allowed into the auditorium and staff are also available to dog sit. Dogs will be looked after in Stalls bar or in manager’s office. Maximum 2 dogs at a time.

wheelchairs: On arrival please report to the Main Entrance. A member of staff will then accompany you to the wheelchair access entrance on Shaftesbury Avenue where there is a platform lift to the Stalls level of the Auditorium. 2 spaces for wheelchair users in seats F1 and G1 in the Stalls. Wheelchair transferees can be accommodated in Stalls. Recommended seats are E1, H1 and J1 but other seats are available. Wheelchairs are stored near auditorium right Stalls level. Venue not suitable for scooters. Auditorium is carpeted with steep raking.

toilets: Adapted toilet to the rear of the Stalls level.

disabled toilets: Adapted toilet in the Stalls.

bars: Stalls and Upper Circle levels have bars. No access to bars for wheelchair users but staff members can bring drinks to you.