Accessible Facilities Venue Information

discounts: Discounts available for wheelchair users and 1 companion.

limited mobility: Aisle seats provide the most legroom.

access description: From entrance foyer to Stalls: Up 3 steps, down 12 steps. Down ramped corridor to auditorium. To Royal Circle: Up 26 steps to auditorium, then down steps towards front row (potentially 20 steps). To Upper Circle: 47 steps to bar, further steps depending on seat location.

hearing impaired: Infra-red system with 30 headsets. Induction loop at box office.

guide dogs policy: Guide dogs allowed into the auditorium in aisle seats and boxes only. Staff available to dog-sit.

wheelchairs: Press intercom on box office door for ramped. Alternative entrance off Ramillies Place, at the back of the theatre – please notify the Palladium host in advance. No steps to back of Stalls, although the auditorium is on a fairly steep rake. 4 spaces for wheelchair users at L46, O48, Q48 and S49. Companions can sit in same row. Transfer seating available to aisle seats. Chairlift from Box Office to Stalls available.

toilets: 15 steps up from the foyer to the women’s and men’s, or 12 steps down from the main entrance to Stalls toilets.

disabled toilets: Adapted WC on the right inside Ramillies Place entrance, near rear of Stalls.

legroom: Access guides, large print programmes, braille cast lists, talking programmes and touch tours. Please speak to customer services.

bars: 3 licensed bars. No steps to Variety Bar (Stalls level) from the entrance off Ramillies Place, down a slope with a handrail to your right. Moveable seats and tables. Dress Circle bar 7 steps up from the Dress Circle, with moveable seats. Narrow bar at Upper Circle level. Drinks in plastic cups may be brought to disabled customers in the auditorium.