Accessible Facilities Venue Information

discounts: Discounts for all disabled customers, please call the Box Office to check availability.

limited mobility: Upper Circle has the least number of steps but the Stalls has the most leg room, especially H1 and H28.

access description: Access to the main auditorium through a side entrance from the Embankment side of Carting Lane. The Box Office can provide a map showing the route (approx. 100m from main entrance). Carting Lane is fairly steep – helper needed, please inform the Box Office at the time of booking and contact the Stage Door on arrival. From here, access is level to the front of the Dress Circle. 2 spaces for wheelchair users on the right hand side. Companions can sit nearby in F1 or 2. Transfer seating is available to F1 in the Dress Circle. Each wheelchair user must bring a non-disabled companion with them. Call 0207 845 6050 for assistance.

hearing impaired: Radio receivers with headsets – collect from Cloakroom at Dress Circle level. Please book in advance, deposit required.

guide dogs policy: Guide dogs allowed in the auditorium or staff will dog-sit by prior arrangement office. Dogs will be looked after in the Manager’s Office.

wheelchairs: No steps to Box Office through 3 sets of double doors which open inwards. Box Office counter is to right. From a door beside the foyer entrance there are 2 steps into the Upper Circle. 33 steps down to Dress Circle (2 steps between rows), 71 down to Stalls. Staircases have handrails on both sides. Separate entrance for wheelchair users or special needs at street level via a ramp from Carting Lane.

toilets: Women’s and men’s toilets are 20 steps up from the Dress Circle, between Dress Circle and Stalls, at Stalls level and at Upper Circle level.

disabled toilets: Adapted toilet to the right of the Dress Circle.

bars: 4 licensed bars. Dress Circle bar 7 steps up from Dress Circle. Another bar 4 steps up from front of Stalls and mezzanine bar 20 steps down from Dress Circle – all with moveable seats. Drinks in plastic cups may be brought into the auditorium for disabled patrons.