The Phantom Of The Opera

Accessible Facilities Venue Information

discounts: Discounts are available for disabled theatregoers.

limited mobility: Seats E1, E25, F1, F25, G1, G25, N1 and N28 in the Stalls have extra leg room.

access description: Level access into the foyer through the centre doors and through 2 sets of swing doors. Box Office counter on the right-hand side. Staircases have handrails on both sides and some steps are highlighted. Stalls are 18 steps down from the foyer, Royal Circle up 32, Grand Circle up 62 and Balcony up 89. 2 steep steps between rows in the Circles. Customers with mobility problems are advised to book stalls seats.

hearing impaired: Infra-red system with 10 headsets available. Headsets can be collected from the cloakroom, or ask a member of staff for one. You will be asked to sign a receipt.

guide dogs policy: Guide dogs are allowed into the auditorium or can be looked after by staff in the Manager’s office during the show (maximum 2).

wheelchairs: Please ask a member of staff in the Foyer to open the second side EXIT door on Charles II Street. There is a slight slope to the rear right Stalls. 4 spaces for wheelchair users in row S next to S12. Transfer seating available to any aisle seat in the Stalls. An usher will be assigned to disabled theatregoers, but each wheelchair user must bring a non-disabled companion.

toilets: Women’s and men’s at the rear Stalls, at the back of the Royal Circle and at the back of the Grand Circle.

disabled toilets: Adapted toilet on the left inside the entrance on Charles II Street.

legroom: Access guides, large print programmes, braille cast lists and touch tours

bars: 3 licensed bars. 22 steps down to the Stalls bar, 32 to the Royal Circle bar and 62 to the Grand Circle bar. All have moveable seats. Drinks may be brought to disabled customers in the auditorium in plastic cups.