Assisted Performance Booking Information

Accessible Facilities Venue Information

bars: 4 licensed bars. No level access to bars – drinks brought to disabled customers in the auditorium. All bars have moveable seats. Stalls bar down 15 steps from the Stalls; the Dress Circle bar is level with the Dress Circle. Further bars at Upper Circle and Balcony levels. Drinks can be brought to disabled customers in the auditorium.

limited mobility: B3, B28, D2, D29 in the Stalls and Boxes (restricted view) have the best leg room.

discounts: Discounts available for wheelchair users.

access description: 2 steps up to the foyer, through a set of double swing doors. Box Office level access through first door on Shaftesbury Avenue. Box office with lowered counter for easy wheelchair access. All stairs have highlights and handrails on both sides. 3 steps down from the foyer to the Stalls, 30 steps up to the Dress Circle, 56 to the Upper Circle, 77 to the Balcony, which is very steep. Theatre open 45 mins before performance.

Sound Amplification: Andrews system with 20 headsets. Induction loop at box office.

Guide Dogs: Guide dogs allowed inside the auditorium, alternatively staff can dog-sit (maximum of 4 guide dogs per performance).

Disabled Access: No steps to the auditorium through a side EXIT on Shaftesbury Avenue. One 3cm step into the theatre and a slight incline to the Stalls which has 1 space for a wheelchair/scooter user and their companion at W27. Transfer seating available to any Stalls aisle seat (maximum of 4 wheelchairs and 1 scooter can be stored at back of Stalls).

Toilets: 10 steps down from the Stalls to women’s and men’s, and further women’s and men’s off the Dress Circle Bar and at Upper Circle and Balcony.

Disabled Toilets: Adapted toilet by wheelchair users’ entrance.

Limited Mobility: Large print cast lists, talking programmes and touch tours available on request.

Box Office: Public cash telephone through a narrow doorway at the cloakroom, 10 steps down from the Stalls.

Enabled Map (pdf format): Palace Theatre