Terms and Conditions

Welcome to the Official London Theatre Guide website (the “Website”) which is run by Society of London Theatre, a company limited by guarantee registered in England and Wales, whose registered office is at 32 Rose Street, London WC2E 9ET, Company No 527227 (“SOLT” or “we”, “us”, “our”).

By using this Website and/or any content or materials available through it, you agree to be bound by these Terms and Conditions. We reserve the right to change the Terms and Conditions from time to time at our discretion and your use of this Website will be subject to the most current version of the Terms and Conditions posted on this Website at the time of such use.


All intellectual property rights (including any patent, copyright (including such rights that subsist in computer software and databases), database rights, registered and unregistered designs, design rights, registered and unregistered trademarks, trade names, logos, service marks, domain names, moral rights (in each case for the full period thereof and extensions, revivals and renewals thereof), know-how or other intellectual property right subsisting anywhere in the world and any applications to protect any of the above) and goodwill in and relating to this Website (including all components developed and produced for the Website now and in the future including up-dates, format, look and feel and content) (the "Intellectual Property Rights") are owned by SOLT or licensed to SOLT by its third party suppliers or contractual partners.

The content and information displayed on this Website is for your personal non-commercial use only and any use without SOLT's prior written permission is prohibited. The content and information shall not be copied, reproduced or included in any other work or publication in any medium; modified or altered in any way (and no derivative work shall be produced from it); or distributed or sold to any third party; and you may not remove any copyright or proprietary notices displayed on the Website.


This Website may contain links to other websites operated by third parties that are not under our control and which are provided for your convenience. We make no warranties or representations whatsoever about any other website which you may access through this Website or any services that they may provide. Without limiting the foregoing, these websites are in no way approved, vetted, checked or endorsed by us and you agree that we shall not be responsible or in any way liable for the content, accuracy, compliance with relevant laws or accessibility of any information, data, or statements or for the quality of any products or services available on such websites. If you choose to access a website beyond our control you do so at your own risk. In addition, you acknowledge that the use of any such third party website may be subject to your acceptance of additional terms and conditions.


If you are purchasing theatre tickets through this website, SOLT recommends that you verify all ticket and performance information with the box office or ticket agency. SOLT will exercise reasonable care and skill in providing this Website, however, we do not guarantee or make any warranty as to the accuracy, completeness, currency, or reliability of any of the content or information found on this Website, some of which may be provided by third parties.

SOLT does not accept any ongoing obligation or responsibility to operate this Website or any part of it. We may remove the Website either temporarily or permanently or make any changes to the Website at any time in our sole discretion for any reason whatsoever.

Due to the inherent risks in using the internet, SOLT cannot guarantee that this Website will be uninterrupted or virus, error or bug free or that defects will be corrected.

This Website and all the materials and information provided through it are provided on an “as is” basis without warranty of any kind, either express or implied (whether by common law, custom, statute or otherwise) and all other conditions, statements and warranties (including, but not limited to, any implied warranty of the fitness for a particular purpose of the Website or that your use of the Website will not infringe the rights of any third party) are hereby excluded to the fullest extent permitted by law.

Without limiting the foregoing, we make no warranty that the Website and any and all materials and information provided through it will meet your requirements. Therefore, we advise you to check any materials or information provided to you through this Website as any reliance that you place on the accuracy, completeness, currency or reliability of such materials or information is at your own risk.

You acknowledge that SOLT does not actively monitor any third party content or content appearing on the Website which derives from a third party website (including, without limitation, the content of any Twitter posts (or ‘tweets’) appearing on the Website) and SOLT shall not be responsible or liable for any such content including, without limitation, any third party content:

  1. which is defamatory, discriminatory, obscene, offensive, confidential or otherwise unlawful; and/or
  2. in which the Intellectual Property Rights are owned by a third party and such third party has not provided its consent to use such content in the manner it has been used; and/or
  3. which is prohibited by the Data Protection Act 1998 or any other applicable data protection laws.


To the fullest extent permitted by law, SOLT shall not be liable for any loss, claim, damage, or any punitive, indirect, incidental or consequential damages of any kind (including but not limited to lost profits or lost savings or loss or corruption of data) whether based in contract, tort, strict liability, or otherwise, which arises out of or is in any way connected with:

  1. any use of this Website or its contents or any competitions or prize draws that are entered via the Website;
  2. any interruption, failure or delay in the use of or inability to use any component of this Website which may occur at any time; or
  3. any use or reliance upon any information, material or services obtained through the Website, in all cases even if SOLT has been forewarned of the possibility of such loss or damage.

SOLT shall not be liable for any damage to, or viruses that may infect, your computer equipment or other property when using or browsing this Website or when downloading any data, text, images, video or audio from the Website.


You agree to indemnify and hold SOLT harmless from and against any loss, liability, claim, demand, damages, costs and expenses, including legal fees incurred, arising out of or in connection with your use of this Website (other than in accordance with its terms) or from any violation of these Terms and Conditions.


Winners will be notified by email. Details will only be used to contact the winner and will not be stored or used for marketing purposes. There is no cash alternative to the prize and all transportation is the responsibility of the prize-winner. The prize is non-transferable. Only one entry per household. Winners will be chosen at random: incorrect answers will be counted as disqualification. The decision of Society of London Theatre is final in every situation, including any not covered above and no correspondence will be entered into. Entrants will be deemed to have accepted these rules and agreed to be bound by them.


If you subscribe to any of SOLT’s suite of newsletters we will not pass on your email address to any third parties. You will not receive a regular newsletter more than once a week, while special offers (if you subscribe to receive them) will not be sent to your email address more than three times a week. You may choose to unsubscribe at any time by contacting us or following the instructions on the email you receive.


We will only use any personal information that we may collect about you in accordance with our Privacy Policy. Please also read our Cookies Usage Policy to see how we use cookies on the Website. The Privacy Policy and the Cookies Usage Policy form an essential part of these Terms and Conditions and it is important that you read them. By accepting these Terms and Conditions you also accept and consent to our Privacy Policy and Cookies Usage Policy.


Official London Theatre’s ticketing service is powered by Ticketmaster (UK) Ltd on behalf of the Society of London Theatre. Any financial transactions will occur on a designated server of Ticketmaster (UK) Ltd.

Refunds Policy

All sales are final, unless the event is cancelled or rescheduled, or the facility is closed due to unforeseen circumstances. You will automatically be notified if this occurs, if you have provided us with a valid e-mail address or phone number when you made your booking.

If an event is rescheduled, and you elect to receive a refund, you must return the complete ticket order, with stubs attached, to:

Ticketmaster Customer Services
P.O. Box 798
M60 1WU

Returned tickets must be received at least 24 hours prior to the event in order for a refund to be issued. Refunds due to cancellation or unforeseen facility closure will be issued automatically.

Ticketmaster Security Information

Every credit card purchase you make on the Official London Theatre Ticketing Service is done through Ticketmaster's Secure Server Technology. Our secure server software encrypts information, ensuring that Internet transactions stay private and protected. TicketWeb uses SSL3. If SSL is disabled on your Browser, please check the help facility on your Browser for instructions on how to enable it. What is SSL?

Recent developments in browser/server technology have made it easy for people to use Web services without worrying about electronic fraud. Two examples are Secure Sockets Layer (SSL) developed by Netscape, and Secure Hypertext Transfer Protocol (S-HTTP) developed by Terisa Systems, Inc. Both of these security protocols have been submitted to the Internet Engineering Task Force (IETF) as an Internet-Drafts. Basically, these protocols allow the browser and server ends of a Web session to authenticate one another and secure information which subsequently flows between them. Through the use of cryptographic techniques such as encryption and digital signature, these protocols:

  • Allow Web browsers and servers to authenticate each other;
  • Permit Web site owners to control access to particular servers, directories, files or services;
  • Allow sensitive information (e.g., credit card numbers) to be shared between browser and server, yet remain inaccessible to third parties;
  • Ensure that data exchanged between browser and server cannot be corrupted - accidentally or deliberately - without detection.

A key component in the establishment of secure Web sessions via the SSL or S-HTTP protocols is the public key certificate. Without authentic and trustworthy certificates, protocols like SSL and S-HTTP offer no security at all.

Public key certificates

The credentials used to authenticate Web servers and their clients via protocols such as SSL and S-HTTP are called X.509 public key certificates. A public key certificate is analogous to a passport, in that it proves your identity and is authorised by a trusted third party known in the security world as a Certification Authority or CA (see below). In the passport analogy, the CA is similar to the Passport Office, which verifies your identification, creates a recognised and trusted document which certifies who you are, and issues the document to you.

CAs and third-party trust

A Certification Authority (CA) is a trusted authority responsible for issuing certificates used to identify a community of individuals, systems or other entities which make use of a computer network. TicketWeb uses a certificate issued by the Thawte CA. By digitally signing the certificates it issues the CA binds the identity of the certificate owner to the public key within the certificate, and thereby vouches for the trustworthiness of the certificate. Network users possess the CA's own public key certificate (sometimes referred to as the "root key"), and use it to verify others' certificates. In doing so, they have assurance that the public keys in those certificates are the authentic keys of the named subjects, and know that the CA (whom they recognise and trust) vouches for this binding. The CA plays a crucial role in Web security, since the CA makes a third-party trust relationship possible. In a large, distributed and complex network such as the Web, the third-party trust model is necessary since there are many permutations of dynamic, client-server relationships. Servers and clients may not have an established mutual trust; yet both parties want to have secure sessions, which demands a foundation of trust.

The CA is the missing link which makes trusted Web sessions a reality. Because each party in the session trusts the CA, and because the CA has vouched for each party's identification and trustworthiness by signing their certificates, each party recognises and has implicit trust in the other, so the secure session can proceed without the risk of masquerading. Further, since the two authenticated parties exchange public key certificates, they can encrypt and digitally sign session data, removing the possibility that others may eavesdrop on the session or tamper with data.


The Official London Theatre ticketing service is powered by Ticketmaster (UK) Ltd on behalf of the Society of London Theatre. Any financial transactions will occur on a designated server of Ticketmaster (UK) Ltd. Please read the following Privacy Statement provided by Ticketmaster (UK) Ltd:

Our privacy statement demonstrates our firm commitment to your online privacy. In this statement, we disclose our information gathering and dissemination practices for this website. Ticketmaster has created this privacy statement ("Ticketmaster Privacy Statement") in order to demonstrate our firm commitment to your privacy online. The following discloses our information gathering and dissemination practices for the Ticketmaster web site ("Site") as reached through the Society of London Theatre’s Official London Theatre Guide website.

Your IP Address

We use your IP address to help diagnose problems with our server, and to administer our website. Your IP address is used to help identify you and to gather broad demographic information about you.


Our site uses cookies to keep track of what you have purchased. We use cookies to deliver content specific to your interests, to save your password so you do not have to re-enter it each time you visit our Site, and for other purposes relating to your transactions on the Site.

Information We Request Directly From You

Our Site's order forms may require you to give us contact information (like your name and email address). Our order forms require financial information (like your account or credit card numbers) as well.

How We Use Contact Information

Your contact information is used to contact you when necessary in connection with transactions entered into by you on our Site. You will be given an opportunity to determine whether your contact information may be shared with third parties and/or utilised for direct marketing purposes.

From time to time, Ticketmaster, its subsidiaries or affiliate companies, or the Society of London Theatre may contact you with information and offers regarding upcoming events, products or services. Depending on your selection, your contact information may also be provided to carefully selected third parties who may contact you with information or offers regarding their goods and services, such as discounts, exclusive offers or special event information.

If you opt out of being contacted but previously have opted in, your choice to decline will not apply to those mailings that use our database from the earlier purchase. Notwithstanding the foregoing, we will not disclose your name or address to any outside organisation unless compelled by law. If a third party serves on us a subpoena or other lawful document compelling disclosure of your identity, we will use our best efforts to provide you notice to the latest address in our files provided-we are not responsible if your contact information is not current or if we are otherwise unable to provide notice. Your contact information will be passed on to a successor in interest in the event or bankruptcy, receivership or other transfer of ownership.

How We Use Financial Information

Financial information that is collected is used to check your qualifications and bill you for products and services. We will not share financial information with third parties without your prior consent. When you make a purchase on the Site, your consent is given to provide your financial or contact information to those third parties necessary to process your transactions with us, such as credit card companies and the companies that handle shipping on our behalf.

How We Use Demographic Information

Ticketmaster and Society of London Theatre use this information to tailor the Site and the Official London Theatre Site to the interests of our users. This information may be shared with advertisers only on an aggregate basis so that they can tailor their advertisements to the appropriate audience.

Other Sites/Third Party Vendors and their Privacy Policies

This Site may contain links to other sites. Ticketmaster and Society of London Theatre are not responsible for the privacy practices or the content of such web sites or for the privacy policies and practices of other third parties.

If you have any questions or concerns about this privacy statement, the practices of this Site, or your dealings with this web Site, you can contact Ticketmaster at legal@ticketmaster.co.uk


Any failure or delay by us to enforce any of our rights under these Terms and Conditions is not to be taken as or deemed to be a waiver of that or any other right unless we acknowledge and agree to such a waiver in writing.

These Terms and Conditions are not intended to be for the benefit of, and shall not be exercisable by, any person who is not a party to these Terms and Conditions under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

If any clause or part of a clause of these Terms and Conditions is, or becomes, invalid, illegal or unenforceable, then that clause or part of a clause shall be deemed to be deleted from these Terms and Conditions. Any such deemed deletion shall not affect the validity, legality or enforceability of the remainder of these Terms and Conditions.

These Terms and Conditions and the Privacy Policy set out the full extent of our obligations and liabilities concerning this Website.


These Terms and Conditions and the use of or any dealings in respect of this Website shall be governed by English law and subject to the exclusive jurisdiction of the English courts. If you have any questions about these terms or anything on this Website please contact us.

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