Welcome to the Official London Theatre Guide website which is run by The Society of London Theatre. (The Society of London Theatre is the trading name of West End Theatre Managers Ltd, a company registered in England and Wales, Company No 527227, whose registered office is at 32 Rose Street, London, WC2E 9ET.) The following terms apply to your use of the website so please read carefully.
INTELLECTUAL PROPERTY
All intellectual property rights (including any patent, copyright, database rights, registered design, trade mark, trade name, logos, service marks, know-how or intellectual property right subsisting anywhere in the world and any applications to protect any of the above) and goodwill in and relating to this website (including all components developed and produced for the website now and in the future including up-dates, format, look and feel and content) (the "Intellectual Property Rights") are owned by or licensed to the Society of London Theatre ("SOLT") or its third party suppliers or contractual partners. The content and information displayed on this website is for your personal use only and any use without SOLT's permission is prohibited.
IMPORTANT NOTICE - DISCLAIMER
If you are purchasing theatre tickets through this website, SOLT recommends that you verify all ticket and performance information with the box office or ticket agency. SOLT does not warrant the accuracy, completeness, currency, or reliability of any of the content or information found on this website, some of which may be provided by third parties, and SOLT disclaims all warranties and conditions, including implied warranties and conditions relating to satisfactory quality, fitness for a particular purpose and non-infringement.
SOLT does not accept any ongoing obligation or responsibility to operate this website or any part of it. Due to the inherent risks in using the internet, SOLT cannot be liable for any damage to, or viruses that may infect, your computer equipment or other property when using or browsing the website or when downloading any data, text, images, video or audio from the website. SOLT shall not be liable for any loss, claim, damage, or any punitive, indirect, incidental or consequential damages of any kind (including but not limited to lost profits or lost savings or loss or corruption of data) whether based in contract, tort, strict liability, or otherwise, which arises out of or is in any way connected with:
- (i) any use of this website or its contents
- (ii) any interruption, failure or delay in the use of or inability to use any component of this website which may occur at any time
- (iii) any information, goods or services obtained through the website in all cases even if SOLT has been forewarned of such loss or damage.
This website may contain links to other sites. SOLT is not responsible for any transactions which you may carry out on these third party websites, the content or privacy practices of such third party websites and this disclaimer applies without limitation to the access via a link on this website to any other website.
COMPETITIONS
Winners will be notified by email. Details will only be used to contact the winner and will not be stored or used for marketing purposes. There is no cash alternative to the prize and all transportation is the responsibility of the prize-winner. The prize is non-transferable. Only one entry per household. Winners will be chosen at random: incorrect answers will be counted as disqualification. The decision of The Society of London Theatre is final in every situation, including any not covered above and no correspondence will be entered into. Entrants will be deemed to have accepted these rules and agreed to be bound by them.
NEWSLETTERS
If you subscribe to our newsletters, we will not pass on your email address to any third parties. You will not receive our regular newsletter more than once a week, while special offers will not be sent to your email address more than three times a week. You may choose to unsubscribe at any time.
PRIVACY
We respect any personal information given to us and undertake to comply with all data protection legislation currently in force. We do not disclose personal information to any third party without your permission.
LAW AND JURISDICTION
These terms and the use of or any dealings in respect of this website shall be governed by English law and subject to the exclusive jurisdiction of the English courts. If you have any questions about these terms or anything on this website please contact us.
TICKETING INFORMATION
Official London Theatre’s ticketing service is powered by Ticketmaster (UK) Ltd on behalf of the Society of London Theatre. Any financial transactions will occur on a designated server of Ticketmaster (UK) Ltd.
Refunds Policy
All sales are final, unless the event is cancelled or rescheduled, or the facility is closed due to unforeseen circumstances. You will automatically be notified if this occurs, if you have provided us with a valid e-mail address or phone number when you made your booking.
If an event is rescheduled, and you elect to receive a refund, you must return the complete ticket order, with stubs attached, to:
Ticketmaster Customer Services
P.O. Box 798
Manchester
M60 1WU
Returned tickets must be received at least 24 hours prior to the event in order for a refund to be issued. Refunds due to cancellation or unforeseen facility closure will be issued automatically.
Ticketmaster Security Information
Every credit card purchase you make on the Official London Theatre Ticketing Service is done through Ticketmaster's Secure Server Technology. Our secure server software encrypts information, ensuring that Internet transactions stay private and protected. TicketWeb uses SSL3. If SSL is disabled on your Browser, please check the help facility on your Browser for instructions on how to enable it.
What is SSL?
Recent developments in browser/server technology have made it easy for people to use Web services without worrying about electronic fraud. Two examples are Secure Sockets Layer (SSL) developed by Netscape, and Secure Hypertext Transfer Protocol (S-HTTP) developed by Terisa Systems, Inc. Both of these security protocols have been submitted to the Internet Engineering Task Force (IETF) as an Internet-Drafts. Basically, these protocols allow the browser and server ends of a Web session to authenticate one another and secure information which subsequently flows between them. Through the use of cryptographic techniques such as encryption and digital signature, these protocols:
- Allow Web browsers and servers to authenticate each other;
- Permit Web site owners to control access to particular servers, directories, files or services;
- Allow sensitive information (e.g., credit card numbers) to be shared between browser and server, yet remain inaccessible to third parties;
- Ensure that data exchanged between browser and server cannot be corrupted - accidentally or deliberately - without detection.
A key component in the establishment of secure Web sessions via the SSL or S-HTTP protocols is the public key certificate. Without authentic and trustworthy certificates, protocols like SSL and S-HTTP offer no security at all.
Public key certificates
The credentials used to authenticate Web servers and their clients via protocols such as SSL and S-HTTP are called X.509 public key certificates. A public key certificate is analogous to a passport, in that it proves your identity and is authorised by a trusted third party known in the security world as a Certification Authority or CA (see below). In the passport analogy, the CA is similar to the Passport Office, which verifies your identification, creates a recognised and trusted document which certifies who you are, and issues the document to you.
CAs and third-party trust
A Certification Authority (CA) is a trusted authority responsible for issuing certificates used to identify a community of individuals, systems or other entities which make use of a computer network. TicketWeb uses a certificate issued by the Thawte CA. By digitally signing the certificates it issues the CA binds the identity of the certificate owner to the public key within the certificate, and thereby vouches for the trustworthiness of the certificate. Network users possess the CA's own public key certificate (sometimes referred to as the "root key"), and use it to verify others' certificates. In doing so, they have assurance that the public keys in those certificates are the authentic keys of the named subjects, and know that the CA (whom they recognise and trust) vouches for this binding.
The CA plays a crucial role in Web security, since the CA makes a third-party trust relationship possible. In a large, distributed and complex network such as the Web, the third-party trust model is necessary since there are many permutations of dynamic, client-server relationships. Servers and clients may not have an established mutual trust; yet both parties want to have secure sessions, which demands a foundation of trust.
The CA is the missing link which makes trusted Web sessions a reality. Because each party in the session trusts the CA, and because the CA has vouched for each party's identification and trustworthiness by signing their certificates, each party recognises and has implicit trust in the other, so the secure session can proceed without the risk of masquerading. Further, since the two authenticated parties exchange public key certificates, they can encrypt and digitally sign session data, removing the possibility that others may eavesdrop on the session or tamper with data.
Privacy Policy
The Official London Theatre ticketing service is powered by Ticketmaster (UK) Ltd on behalf of the Society of London Theatre. Any financial transactions will occur on a designated server of Ticketmaster (UK) Ltd. Please read the following Privacy Statement provided by Ticketmaster (UK) Ltd.
Ticketmaster Privacy Statement
Our privacy statement demonstrates our firm commitment to your online privacy. In this statement, we disclose our information gathering and dissemination practices for this website. Ticketmaster has created this privacy statement ("Privacy Policy") in order to demonstrate our firm commitment to your privacy online. The following discloses our information gathering and dissemination practices for the Ticketmaster web site ("Site") as reached through the Society of London Theatre’s Official London Theatre website.
Your IP Address
We use your IP address to help diagnose problems with our server, and to administer our website. Your IP address is used to help identify you and to gather broad demographic information about you.
Cookies
Our site uses cookies to keep track of what you have purchased. We use cookies to deliver content specific to your interests, to save your password so you do not have to re-enter it each time you visit our Site, and for other purposes relating to your transactions on the Site.
Information We Request Directly From You
Our Site's order forms may require you to give us contact information (like your name and email address). Our order forms require financial information (like your account or credit card numbers) as well.
How We Use Contact Information
Your contact information is used to contact you when necessary in connection with transactions entered into by you on our Site. You will be given an opportunity to determine whether your contact information may be shared with third parties and/or utilised for direct marketing purposes.
From time to time, Ticketmaster, its subsidiaries or affiliate companies, or the Society of London Theatre may contact you with information and offers regarding upcoming events, products or services. Depending on your selection, your contact information may also be provided to carefully selected third parties who may contact you with information or offers regarding their goods and services, such as discounts, exclusive offers or special event information.
If you opt out of being contacted but previously have opted in, your choice to decline will not apply to those mailings that use our database from the earlier purchase. Notwithstanding the foregoing, we will not disclose your name or address to any outside organisation unless compelled by law. If a third party serves on us a subpoena or other lawful document compelling disclosure of your identity, we will use our best efforts to provide you notice to the latest address in our files provided-we are not responsible if your contact information is not current or if we are otherwise unable to provide notice.
Your contact information will be passed on to a successor in interest in the event or bankruptcy, receivership or other transfer of ownership.
How We Use Financial Information
Financial information that is collected is used to check your qualifications and bill you for products and services. We will not share financial information with third parties without your prior consent. When you make a purchase on the Site, your consent is given to provide your financial or contact information to those third parties necessary to process your transactions with us, such as credit card companies and the companies that handle shipping on our behalf.
How We Use Demographic Information
Ticketmaster and the Society of London Theatre use this information to tailor the Site and the Official London Theatre Site to the interests of our users. This information may be shared with advertisers only on an aggregate basis so that they can tailor their advertisements to the appropriate audience.
Other Sites/Third Party Vendors and their Privacy Policies
This Site may contain links to other Sites. Ticketmaster and the Society of London Theatre are not responsible for the privacy practices or the content of such web sites or for the privacy policies and practices of other third parties.
If you have any questions or concerns about this privacy statement, the practices of this Site, or your dealings with this web Site, you can contact Ticketmaster at legal@ticketmaster.co.uk